We provide five simple, yet effective ways companies can cater their customer service to Baby Boomers–”the most valuable generation.”
To unlock the secret to their customer service sauce, Ritz-Carlton connected me with Diana Oreck. Here’s some advice she shared…
Experts discuss changing consumer service preferences, as well as new technologies for support via live chat, email, self service and social media.
Reports reveal a disconnect between what customers expect on social media and how companies respond. Here are 5 tools you can use to respond effectively.
Want to know the secret to customer service success? Here’s a peek into how Zappos measures productivity and performance unique performance metrics.
This event featured a star panel that discussed how the roles of marketing and customer service have evolved, and strategies for accommodating these changes.
This article focuses on how adding gaming elements can boost employee retention by providing help desk agents with a sense of accomplishment.