Managing Editor at Software Advice
Jay Ivey is a Managing Editor for the Customer Service Investigator, where he conducts research and reports on technologies, topics and trends related to customer service and B2B marketing, with an emphasis on CRM software and help desk.
Prior to coming to Software Advice, Jay taught composition, business writing, and literature at George Mason University. Outside of customer service and marketing, his research interests include organizational psychology, finance and real estate as they relate to the 2008 financial crisis.
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About Software Advice
Software Advice help buyers find the right software for their business. Our experts constantly publish product profiles, comparisons, best practices guides and other research to this site. These experts are also available by phone to provide free consultations for software buyers.
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Austin, TX 78704
My Recent Posts
How do customer service agents know when to use a friendly, casual tone and when to keep things serious and formal? We conducted a survey to find out.
A well designed user interface allows agents to answer tickets faster, increasing response times. Here are 10 of our favorite help desk UIs.