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[Infographic] Top Reasons People Buy or Replace Customer Service Software


Customer service software can improve business operations in a variety of ways–from increasing support rep productivity to reducing cost per resolution. Realizing these benefits, however, requires that companies first find the right solution for their specific pain points.

Software Advice recently partnered with, a application, to uncover the top reasons companies buy customer service software. Our researchers went through hundreds of phone interactions to learn why companies were shopping for a customer service system, as well as what deployment model and features they requested most.

We’ve synthesized this data in a written analysis that’s available here. Desk. com also used our data to create the following infographic:

Customer Service Software Infographic

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Ashley Verrill

About the Author

Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., Forbes, Business Insider, TechCrunch, GigaOM,, Yahoo News, the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal, among others.

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