Managing Editor at Software Advice
Craig Borowski graduated from Colby College in 1997 with a degree in East Asian Studies. He moved to Taipei, Taiwan soon after to begin a career in journalism, publishing and translation. His career there spanned ten years and included positions as Senior Editor and columnist of a bilingual edition of TIME magazine, author of twelve books and Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. and the Office of the Mayor of Taipei.
Craig relocated to Austin, Texas in 2008 and was director of marketing for the US office of Tunze GmbH before joining Software Advice in October, 2013.
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About Software Advice
Software Advice help buyers find the right software for their business. Our experts constantly publish product profiles, comparisons, best practices guides and other research to this site. These experts are also available by phone to provide free consultations for software buyers.
200 Academy Drive, Suite 120
Austin, TX 78704
My Recent Posts
A phone call in July between Comcast and a customer wanting to cancel his service turned viral. Much went wrong during the call and it offers many lessons.
Local presence dialing is the practice of making it seem as though a call is coming from a local area code, even when it’s not. How effective is it?
Our survey reveals exactly how much customers dislike waiting on hold, and what can be done to prevent their patience from running out.
Customers generally dislike having to deal with customer service on the phone. But what specifically do they dislike? We conducted a survey to find out.
Have you ever considered working in a call center? It’s probably different than you think. Here we look at three compelling reasons to consider call center employment.