Managing Editor at Software Advice
Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., Forbes, Business Insider, TechCrunch, GigaOM, CIO.com, Yahoo News, the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal, among others. She also produces original research-based reports and video content with industry experts and thought leaders.
Before joining Software Advice in 2012, Ashley worked in sales management for an advertising startup in Austin, TX. Currently, her work focuses on various topics related to customer service, CRM software, sales, and marketing strategy. She is a University of Texas graduate with a bachelor's degree in Journalism.
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About Software Advice
Software Advice help buyers find the right software for their business. Our experts constantly publish product profiles, comparisons, best practices guides and other research to this site. These experts are also available by phone to provide free consultations for software buyers.
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Austin, TX 78704
My Recent Posts
This article will explore four key considerations support organizations should make in deciding whether Amazon’s MayDay support model is right for their company.
Want to know how Zappos runs its quality assurance program? Find out what secrets they’ve picked up over the years.
Find out how US Airways enacts proactive customer service by programming their IVR to respond to customers intelligently based upon prior data analysis.
Best practices for building self-service channels, based on three companies that have exemplified success either in design, functionally, or content management.
In this interview, Badgeville’s CEO describes how they use their own system in their customer community to increase loyalty.