Managing Editor at Software Advice
Ashley Verrill has spent the last six years reporting and writing business news and strategy features. Her work has been featured or cited in Inc., Forbes, Business Insider, GigaOM, CIO.com, Yahoo News, the Upstart Business Journal, the Austin Business Journal and the North Bay Business Journal, among others. She also produces original research-based reports and video content with industry experts and thought leaders.
Before joining Software Advice in 2012, Ashley worked in sales management for an advertising startup in Austin, TX. Currently, her work focuses on various topics related to customer service, CRM software, sales, and marketing strategy. She is a University of Texas graduate with a bachelor's degree in Journalism.
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About Software Advice
Software Advice help buyers find the right software for their business. Our experts constantly publish product profiles, comparisons, best practices guides and other research to this site. These experts are also available by phone to provide free consultations for software buyers.
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Austin, TX 78704
My Recent Posts
Here’s five jobs the biggest names in staffing envision being part of the support team of the future based on trends in mobile, social and contact channel preference.
Lately, few topics have dominated customer service strategy conversations like social media. Have the nation’s top brands caught on to the trend?
This event featured a star panel that discussed how the roles of marketing and customer service have evolved, and strategies for accommodating these changes.
Buyer personas define what potential customers value, want and fear when shopping. Here are three ways to use customer service to refine buyer personas.
To unlock the secret to their customer service sauce, Ritz-Carlton connected me with Diana Oreck. Here’s some advice she shared…